Website Security Policy

KEMBA Roanoke Federal Credit Union respects your right to privacy. When you visit our website, you may be providing information to KEMBA Roanoke Federal Credit Union on two different levels:  anonymous statistics collected as you browse the site and personal information you knowingly give us.


KEMBA Roanoke Federal Credit Union would like to assure you that we do not: collect personal information from you unless you provide it to us, or provide or sell the names and addresses of our members and site users to outside parties. KEMBA Roanoke Federal Credit Union does safeguard members and site users information from unauthorized access, and maintain the confidentiality of member information which you provide to us.  As you browse our site, our web server may collect information about your visit, not about you personally.  Via web server logs, we may monitor statistics such as: how many people visit our site, from which domains our visitors come (such as, and which browsers people use to visit our site.  While we gather this information, none of it is associated with you as an individual. We use these statistics to monitor the performance of our web site and to make it easier for you and other visitors to use.


Information Collected from E-mails and Web Forms

When you send us personally identifying information, for example, in an electronic mail message containing a question or comment or by filling out a form that E-mails us this information, we use this information to fulfill or respond to your requests.  We may store these requests to provide us with information for future improvements to our web site.  We do not give, sell, or transfer this information to third parties, unless required by law.


Regular non-encrypted Internet e-mail is not secure. In the instances where we have provided our e-mail addresses, they are provided for information inquiries of a non-confidential nature. You should not include personal or confidential information in any e-mail transmission to us. We, in turn, will not include any confidential account information in any e-mail response. If you wish to e-mail personal or confidential information, you should contact us by telephone, U.S. Mail or by visiting our office.


KEMBA Roanoke Federal Credit Union will never e-mail you asking for personal or financial information within the body of the email.  We will never ask for your ATM or credit card PIN and you should never give that information to anyone not authorized to use your account.  We will not send you emails asking you to update your personal information by dialing a phone number.  To update your information, use only our toll free number 800-735-3622.


When you visit our website, you can access site information without revealing your personal identity. In order to help us identify you for future site visits, we may use cookies to track your visit. A cookie is a piece of information that our web server stores on your computer hard drive and retrieves later. The cookie will not request, require, or collect personal identity information and you remain anonymous. Your member information is not accessed by or stored within a cookie in any way.


Internet Cookies

Use of our Web site or linking to a third party site we sponsor may require the use of cookies as part of our interaction with your Internet browser. A  "cookie" is a small text file placed on your hard drive by our web server. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, nor capture your e-mail address. You can set your web browser to tell you when a "cookie" is set or to prevent a "cookie" from being set. Cookies are commonly used on websites and do not harm your system. We may use cookies in places where you may need to register, such as online banking, or where you are able to customize the informationyou see. Recording a cookie at such points makes your online experience easier and more personalized. We may also use cookies to identify what sections of our site our members visit most so we can continue to provide information on the products and services in which our members have demonstrated an interest.  Third party sponsors may use cookies to show that you linked to their web site from KEMBA's web site. These cookies do not collect personally identifiable information and we do notcombine information collected through cookies with other personal information to determine who you are or your e-mail address. By configuring your preferences or options in your Internet browser, you can control if and how a cookie will be accepted. Keep in mind that blocking or regularly deleting all cookies may prevent some online services from working properly.


Linking To Other Sites  

We may provide links to non-KEMBA Roanoke Federal Credit Union companies.  If you choose to link to a Web site not controlled by the credit union, we are not responsible for the privacy or security of these sites, including the accuracy, completeness, reliability, or suitability of their information.  Please read their privacy policies prior to submitting any personal information.


Children Online

We do not knowingly collect, maintain, or use personal information from children under the age of 13 through our web site.  Our site does have a link to the U.S. Department of Treasury's "Treasury Direct KIDS" website that provides child-oriented financial information, trivia, games and calculators.  We rely on the parents' involvement to assist children in using this portion of the site.  We are not responsible for the data collection and use practices of third parties to which our website may link.